Chatbot examples – 12 ways businesses use AI chatbots
Updated
The easiest way to understand what a chatbot can do is to look at examples. Here are twelve common uses.
Customer service and sales
- Online store: answers about sizes, shipping and returns and sends payment links.
- SaaS company: explains features and pricing and collects demo requests.
- Agency: qualifies leads and books a first meeting.
- B2B wholesaler: answers product questions from PDF data sheets.
Booking and service
- Restaurant: opening hours, allergens and table bookings.
- Clinic or salon: services, prices and appointments.
- Hotel: check-in, breakfast and parking.
- Garage: services and available times.
Information and internal help
- Real estate agent: questions about listings and viewing bookings.
- Municipality or association: fees, times and rules.
- Education: course content and enrolment.
- Internal: staff ask about procedures and policies.
What the best examples share
The chatbot is trained on the company's own information, says honestly when it does not know and hands over to a person. Read what is a chatbot or try a template when you get started.
Common questions
- What is a good chatbot example?
- An online store chatbot that answers shipping and returns questions and can send a payment link is a common, effective example.
- Are there templates?
- Yes, Chattagent has templates for customer service, booking, sales and leads, among others.
- Can a chatbot be used internally?
- Yes, for example to help colleagues find information in internal documents.
Try Chattagent free for 7 days
Get started