Messenger, Instagram and WhatsApp chatbot – what works in 2026
Updated
Customers write where they already are. More and more questions come through social media, and they are easy to miss when scattered.
Which channels are supported?
- The website chat.
- Gmail and Outlook.
- Messenger and Instagram via connected business accounts.
- Slack and Telegram.
- WhatsApp is not supported yet.
One inbox for everything
All conversations land in the same inbox, where the AI agent replies first and your team can take over. New messages arrive instantly via push.
Tips for social channels
Keep replies short and friendly, link to details and let the agent ask for an email when a case needs follow-up. Read our customer service tips.
Common questions
- Can Chattagent reply on Instagram?
- Yes, messages from a connected business account land in the inbox.
- Is WhatsApp supported?
- Not yet.
- Does each channel cost extra?
- No, channels are included. AI replies count towards your plan's monthly limit.
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