AI for ecommerce: product advice, sales and support

Product advice from your catalogue

Connect Shopify and import product information. The agent can show product cards and explain documented details. Check that catalogue data is current before relying on answers about variants, availability or prices.

Payment links in the conversation

With the relevant tool and merchant account connected, the agent can create Stripe or Shopify links for catalogue products. The customer pays through the merchant’s payment flow. The agent must use actual catalogue prices, not made-up offers.

Delivery and returns

Import your shipping, return and warranty policies. These questions are often repetitive, making them a useful first area to automate. Complex complaints should still reach the team.

Connect the correct store

Choose workspace integrations or the agent’s own store account. Review the products available to that agent and make sure payment links go to the intended merchant.

Test the buying journey

• Ask about a real product and a product that does not exist.
• Check product-card links and catalogue prices.
• Verify the payment link in the destination service.
• Test a return question and a human handover.

Getting started

Choose an ecommerce template when creating your chatbot, compare plans and read AI customer service.