AI receptionist – answer customers and take bookings 24/7
Updated
A receptionist welcomes customers, answers questions and books appointments. An AI receptionist does the same in chat and email – including evenings and weekends.
What an AI receptionist does
- Welcomes visitors and answers questions about hours, prices and services.
- Books appointments in a connected calendar or sends a booking link.
- Takes name, email and request and hands over to the right person.
- Replies in the customer's language.
Fits many industries
Clinics, salons, agencies, garages, restaurants and consultants get the same questions again and again. See chatbot examples and AI for restaurants.
Phone or chat?
Chattagent works in text today: the website chat, email and messaging channels such as Messenger, Instagram, Slack and Telegram. Voice calls are not included. Many customers happily choose chat when it gives an instant answer.
How to set it up
Pick the booking template when creating the agent, connect Google Calendar or Calendly and add your services and prices. Decide whether bookings need your approval. Read about AI appointment booking.
Common questions
- What is an AI receptionist?
- An AI that receives customers digitally, answers questions and books appointments.
- Can it answer the phone?
- Chattagent handles text in chat, email and messaging channels. Phone calls are not supported.
- What if it does not know the answer?
- It says it will check with a colleague and the question comes to you. Your answer is sent to the customer and saved as knowledge.
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